County Policies and Procedures

This section contains all the policies and procedures that are followed by Cattaraugus County.

Note: For information on this website's policies, terms of use and copyright information please visit the Legal section.

American with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the County of Cattaraugus, will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

The County of Cattaraugus will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Cattaraugus County programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

The County of Cattaraugus will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Cattaraugus County offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Cattaraugus County, should contact the ADA Coordinator at 303 Court St., Little Valley, New York 14755 as soon as possible but no later than 48 hours before the scheduled event.

The County does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act.

The ADA does not require Cattaraugus County to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints, that a program, service, or activity of Cattaraugus County is not accessible to persons with disabilities, should be directed to the ADA Coordinator at 303 Court St., Little Valley, New York 14755.

The County of Cattaraugus will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Catt. County ADA Notice (Revised 12.20.13)

Grievance Procedure Under the Americans with Disabilities Act

I. Authority.

This Grievance Procedure complies with the Americans with Disabilities Act of 1990 ("ADA") and has been adopted by the County of Cattaraugus to provide prompt and equitable resolution of disability discrimination complaints that are prohibited by Title II of the ADA. Any individual may file a complaint alleging discrimination of a disabled individual regarding services, programs, or activities provided by the County of Cattaraugus.

II. Designation of Responsible Person.

The ADA Coordinator for the County of Cattaraugus is:

Compliance Officer
303 Court Street
Little Valley, New York 14755

(716) 938-2280

III. Complaint.

A. The complaint shall be in writing on the form entitled Title II Americans with Disability Act Disability Discrimination Complaint Form.

B. The aforementioned complaint form shall be available online at http://www.cattco.org/downloads/administrators-office/discrimination-complaint-form and from the following County of Cattaraugus offices:

1. Cattaraugus County Adminstrator's Office

Compliance Officer
303 Court Street
Little Valley, New York 14755

2. Cattaraugus County Department of Human Resources

Human Resources Director
303 Court Street
Little Valley, New York 14755

3. Cattaraugus County Administrator's Office

County Administrator
303 Court Street
Little Valley, New York 14755

C. The complaint form shall be in blue or black ink or typed and shall include the following information:

1. The complainant's name, address, and telephone number;

2. If the complainant is unable to complete the form or file the complaint without assistance, then the complaint shall also include the name, address, and telephone number of the individual who completed the form and filed the complaint;

3. Description of the alleged discrimination including the date, location, and facts;

4. Desired remedy or solution requested; and

5. List of witnesses who can provide information supporting the complaint.

D. If the complainant is unable to complete the form and does not have anyone to assist with completing the form, then the complainant shall notify the ADA Coordinator who will provide appropriate alternative means to complete the form such as personal interviews, tape recordings, or larger font.

IV. Filing the Complaint.

A. The complaint should be filed as soon as possible, but no later than sixty (60) calendar days, after the date of the alleged discrimination.

B. File the completed complaint form with:

Compliance Officer
303 Court Street
Little Valley, New York 14755

(716) 938-2280

C. The complaint form may be filed online, in-person, or mailed to the address listed above. If the complaint is filed in person, then the complainant shall be provided with a copy of the completed complaint form.

D. The filing deadline may be extended upon show of good cause.

V. Investigation.

A. The ADA Coordinator, or a designee, shall mail a hearing notice to the complainant, by way of the United States Postal Service certified mail with return receipt requested and regular mail, to the address indicated on the complaint form, no later than fifteen (15) working days after the date of which the complaint form was filed or postmarked.

B. The hearing shall be scheduled no later than thirty (30) working days after the date of which the complaint form was filed or postmarked. This deadline may be extended upon show of good cause.

C. Auxiliary aids and services required to ensure effective communication will be provided upon request. The request must be made to the ADA Coordinator at least five (5) working days before the scheduled hearing to ensure availability.

D. The complainant must present all evidence including photographs at the time of the scheduled hearing (photographs will not be returned).

E. All witnesses must be present at the time of the scheduled hearing.

F . Affidavits or notarized statements are not acceptable substitutes for live testimony.

G. The hearing shall be recorded using an audio device.

VI. Response.

A. No later than fifteen (15) working days after the date of the hearing, the ADA Coordinator shall submit a written response to the complainant, in a format accessible to the complainant, by way of the United States Postal Service certified mail with return receipt requested and regular mail, to the address indicated on the complaint form.

B. The written response shall explain the position of the County of Cattaraugus and offer options for substantive resolution of the complaint.

C. The deadline may be extended upon show of good cause.

VII. Appeal.

A. If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant may appeal the ADA Coordinator's decision to the County Administrator or his/her designee no later than thirty (30) working days after the postmark date of the response.

B. The appeal shall be in writing on the form entitled Title II Americans with Disability Act Disability Discrimination Appeal Form.

C. The aforementioned appeal form shall be available online at http://www.cattco.org/ and from the following County of Cattaraugus offices:

1. Cattaraugus County Administrator's Office

Compliance Officer
303 Court Street
Little Valley, New York 14755

2. Cattaraugus County Department of Human Resources

Human Resources Director
303 Court Street
Little Valley, New York 14755

3. Cattaraugus County Administrator's Office

County Administrator
303 Court Street
Little Valley, New York 14755

VIII. Filing The Appeal.

A. The appeal may not be filed later than thirty (30) working days after the postmark date of the ADA Coordinator's response.

B. File the completed appeal form with:

Cattaraugus County Administrator's Office
303 Court Street
Little Valley, New York 14755

C. The appeal form may be filed online, in-person or mailed to the address listed above. If the appeal is filed in person then the appellant shall be provided with a copy of the completed appeal form.

D. The filing deadline may be extended upon show of good cause.

IX. Appeal Hearing.

A. The County Administrator, or a designee, shall mail a hearing notice to the appellant, by way of the United States Postal Service regular mail, to the address indicated on the appeal form, no later than fifteen (15) working days after the date of which the appeal form was filed or postmarked.

B. The hearing shall be scheduled no later than thirty (30) working days after the date of which the appeal form was filed or postmarked. This deadline may be extended upon show of good cause.

C. Auxiliary aids and services required to ensure effective communication will be provided upon request. The request must be made to the Office of the County Administrator at least five (5) working days before the scheduled hearing to ensure availability.

D. The appellant must present all evidence a second time at the appeal hearing.

E. All photographs in the complaint file that were presented at the time of the original hearing will be provided to the County Administrator for the appeal hearing.

F. All witnesses must testify a second time and must be present at the time of the scheduled appeal hearing.

G. Affidavits or notarized statements are not acceptable substitutes for live testimony.

H. The hearing shall be recorded using an audio device.

X. Appeal Response.

A. No later than fifteen (15) working days after the date of filing the Appeal Form, the County Administrator, or his designee, will mail a final written resolution of the complaint, in a format accessible to the appellant, by way of the United States Postal Service certified mail with return receipt requested and regular mail, to the address indicated on the appeal form.

B. The County Administrator's deadline may be extended upon show of good cause. 

XI. Record Retention.

A. The ADA Coordinator shall maintain a complete and accurate record of all complaints, investigations, and responses on file for at least three (3) years.

B. The County Administrator shall provide to the ADA Coordinator copies of all written responses regarding any complaints or appeals pertaining to Title II of the Americans with Disabilities Act. 

Corporate Compliance Handbook

Overview: The Cattaraugus County Legislature has directed the development of a Corporate Compliance Plan, to reaffirm the commitment of Cattaraugus County to abide by high legal and ethical standards in all of its operations and services provided on behalf of the residents of Cattaraugus County.

To that end, Cattaraugus County has developed Standards of Conduct and Policies and Procedures for the implementation of the Cattaraugus County Corporate Compliance Plan. This Plan forms the basis of the Cattaraugus County Corporate Compliance Program and these documents provide guidance to all employees and independent contractors regarding the operation of the Corporate Compliance Program and the available mechanisms through which compliance issues can and should be reported.

Each employee and contractor of Cattaraugus County is responsible for adhering to both the Standards of Conduct and the Policies and Procedures of the Corporate Compliance Program.

If you have questions about this document please contact the Corporate Compliance Officer at 716-938-6003.

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Corporate Compliance Policy Handbook1.02 MB

Medicaid Fraud Detection Policy

The following document is the Cattaraugus County Medicaid Fraud Detection Policy Regarding False Claims, Whistleblower Protection, Fraud Prevention and Detection.

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medicaid-fraud-detection-policy.pdf104.62 KB

Plan for Affirmative Action and Equal Employment Opportunity

Cattaraugus County provides equal employment opportunity for all individuals without regard to age, race, creed, color, national origin, religion, political or union affiliation, sexual orientation, gender, disability, predisposing genetic characteristics, marital status, military and Vietnam-era veteran status. The County will conduct all personnel actions in a nondiscriminatory manner and in accordance with the New York State Human Rights Law, New York State Civil Service Law, Title VII of the Civil Rights Act of 1964 as subsequently amended, and Federal Equal Employment Opportunity guidelines. 

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employment-opportunity-policy.pdf138.87 KB

Cattaraugus County Notice of Privacy Practices

The following document is the Cattaraugus County Notice of Privacy Practices regarding medical information about you that may be used and disclosed and how to get access to this information.

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medical-privacy-practices.pdf52.4 KB

Cattaraugus County Title VI Plan

Civil Rights Title VI Plan

It is the policy of Cattaraugus County that no person shall on the grounds of race, color, national origin, age, disability, gender, income or English proficiency as provided by Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, Age Discrimination Act of 1975, the Americans with Disabilities Act of 1990, Executive Order 11246 Affirmative Action in Employment, Executive Order 12898 Environmental Justice (EJ), and Executive Order 13166 Limited English Proficiency (LEP), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance. Additionally every effort will be made to ensure nondiscrimination in all of Cattaraugus County programs and activities, whether those programs and activities are federally funded or not.

Our policy of inclusion is meant for all individuals residing within, receiving services from, or employed by Cattaraugus County to enjoy an equal opportunity. Discriminatory practices, procedures and policies are prohibited. As such, all County Departments shall plan, develop, implement, operate and monitor their programs, services, activities so that no person is subjected to unlawful discrimination. Additionally, Cattaraugus County expects all of our partners, contractors, consultants, sub-recipients, community-based organizations, faith-based organizations and advocacy groups to fully support this policy.

In the event that Cattaraugus County distributes federal aid funds to another entity, the County will include Title VI language in all written agreements and will monitor for compliance. Cattaraugus County’s Title VI Non-Discrimination Policy applies to all of our programs, activities and services, regardless of funding source.

This policy shall be conspicuously placed on County bulletin boards, website, and made available to all organizations and entities doing business with Cattaraugus County. Any complaints involving allegations of discrimination should be sent to:

Cattaraugus County Compliance Officer/Civil Rights Coordinator
303 Court St.
Little Valley, NY 14755

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Workplace Violence Prevention Program

The following file is the Cattaraugus County Workplace Violence Prevention Program.

Adopted by Resolution of the County L