Help

General Questions

We are here to serve you but please do the following before contacting us with a question.

  1. Use the search to find what you are looking for
  2. Check out the Frequently Asked Questions section for answers from departments.

If your question isn't answered in this section then please contact the webmaster using the contact form or via email at [ webmaster -at- CattCo.org ] to ask questions, report dead links, or ask for web assistance.

If you need help using the website or you have a problem with viewing the website then please contact the webmaster [at] CattCo [dot] org .

Email Addresses

There will be times where you will not see a complete email address. This is to aid in the prevention of SPAM emails.

Email harvesting programs search through websites gathering email addresses and then send unsolicited emails.

Anonymous visitors to CattCo.org will have to do the following steps to view the full email address:

Please note that if you do not see a popup window then you must check your popup blocking software to allow popups for CattCo.org.

Please note that if you have an account on CattCo.org then you may be able to view the full email addresses without going through this process.

Display Settings

If you have problems viewing most web sites then please be sure to check your display's resolution setting. Your display is your computer's monitor or LCD screen.
Optimal Setting
Please be sure to have your display's resolution set to at least 800 x 600.
Recommended Setting
It is recommended that you have your display's resolution set to 1024 x 768.
WORK ON THIS --- it exists in map's help area
Changing your display's resolution

Files

Need help figuring out how to open a file you got from this site? Please refer to the following list for aid with a file.

PDF icon PDF or Portable Document Format PDF

PDF files can be opened with a PDF reader. There are many PDF readers out there. Some recommended FREE versions are:

PPT Icon PPT, PPS or Powerpoint Presentation

Powerpoint Presentations are slideshows. Some programs to open a Powerpoint Presentation file are:

Zip Icon ZIP files have the extension .zip or .exe (self-extracting zip files) Zip

To unzip (unpack, uncompress) a zip file you must have an unzip program like www.winzip.com. Get more information about the Zip file format at the Free Encyclopedia, Wikipedia.

 

XLS (Excel document)

Some programs that open an Excel file:

ODS (Open Document Spreadsheet)

ODT (Open Document Text)

ODP (Open Document Presentation)

Pop-ups

Cattaraugus County currently has several areas that require the use of pop-ups. For the Cattaraugus County website, you will have to Disable Pop-up Blockers.

Disable Pop-up Blockers for CattCo.org

On certain areas of the CattCo.org website, like the Real Property section, visitors must have the CattCo.org website in their pop-up blocking software's whitelist (allow list) OR disable their popup blocking software temporarily. If CattCo.org is not allowed to display pop-ups then certain features and tools will not be available to you.

Browser / Software

You must set the settings on the web browser you use and/or the pop-up blocking software you are using.

Enabling Pop-ups in Internet Explorer and Windows XP Service Pack 2

If you have Windows XP Service Pack 2 and use Internet Explorer then please visit http://www.microsoft.com/windowsxp/using/web/sp2_popupblocker.mspx to stop pop-ups.

Mozilla & Netscape

Directions on managing pop-ups can be found in http://mozilla.gunnars.net/privacy_security3.html

Firefox

http://www.mozilla.org/support/firefox/options#webfeatures

Safari for OSX

Apple's newest browser, Safari, also includes pop-up killing options. To enable either press 'Apple' + K or open the prefernces and check the 'Block pop-up windows' check box under the 'Advanced' menu.

Opera

Click on File, Preferences and select Windows. For the pop-ups section, you can opt to Accept pop-ups, Refuse pop-ups, Open pop-ups in the background, or Open requested pop-ups only. For more information on blocking popups in Opera, please visit http://www.opera.com/support/tutorials/opera/using/coolfeatures/

Google Toolbar

Please visit Google Toolbar: Allow Pop-ups and the Whitelist

Other

Depending on the other popup blocking software you may use, you may have to place CattCo.org in a whitelist or an acceptance list of sites that are allowed to display popups.

Important

If you have unwanted pop-ups on your machine then please try any of the following:

The webmaster recommends using the Firefox web browser for your web browsing convenience and safety.