Promotional: Senior Emergency Services Dispatcher #77612

Please note that we are no longer accepting applications for this examination / job!


$18.00 per hour

Information on the Promotional: Senior Emergency Services Dispatcher #77612 position

Fee Required:

The State Civil Service Law requires our office to collect a processing fee from each applicant. The amount of the fee is ten dollars ($10) per applicant for Each examination applied for, payable at the time of filing of the application form, by check (personal or certified) or money order, payable to the “Cattaraugus County Treasurer”. Cash Will Not Be Accepted. Applicants whose personal checks are returned for insufficient funds will not be considered as candidates. Applicants must record the Examination Number(s) and Title(s) on their checks. Refunds of fees will not be issued to applicants who are disqualified for not meeting the minimum qualifications for admittance to the examination or who do not appear for testing on the scheduled test date. Therefore, Do Not Apply for an examination if you are not sure that you meet the minimum qualifications. Application Fees shall be waived for candidates that are unemployed and primarily responsible for the support of a household or are receiving public assistance. Please contact this office for an Application Fee Waiver Request and Certification Form.

Promotion Qualifications:

Must be currently employed by the City of Olean and have three (3) years of permanent competitive class service as an Emergency Services Dispatcher.


This work involves supervising the activities of an emergency communications center on an assigned shift. An employee in this class is responsible for assigning the work of employees engaged in dispatching emergency medical, fire, and law enforcement personnel and equipment. An incumbent is also responsible for training subordinates in the proper use of equipment as well as acceptable standards and procedures of the communications center. General supervision is received from a higher-ranking Department officer. A Senior Emergency Services Dispatcher does related work as required.

Subject of Examination:

Written test designed to evaluate knowledge, skill and/or abilities in the follow areas:

  1. Coding/decoding information - These questions test for the ability to use written directions to code and decode information accurately. You will be asked to apply sets of coding rules to code information and to interpret coded information. Complete directions will be provided; no previous knowledge of or training in any coding system is required.
  2. Following directions (maps) - These questions test your ability to follow physical/geographic directions using street maps or building maps. You will have to read and understand a set of directions and then use them on a simple map.
  3. Retaining and comprehending spoken information from calls for emergency services - These questions test for your ability to retain specific information that is heard in calls for emergency service, such as a street address, or to comprehend spoken information from emergency service calls, such as determining the location of a site in relation to landmarks. Simulated 911 calls will be played on audio CD. Immediately following each call, candidates are given audio instructions identifying which questions they are to answer within the test booklet. The questions that candidates are directed to answer for each simulated call will not be in sequential order. Candidates will need to retain and comprehend the information and instruction provided in this portion of the test to respond appropriately to the questions asked and to determine which questions to answer. The time allotted to answer these questions will be limited. At the end of each answer period, the CD will automatically play the next call. Note paper will be provided. Candidates will be permitted to take notes and to refer to them when answering the questions.
  4. Radio operations and dispatching procedures - These questions test for knowledge of two-way radio systems and operations, and may cover dispatching procedures when appropriate.
  5. Supervision and training - These questions test for the knowledge required by a supervisor to set goals, plan and organize work, train workers in how to do their jobs, and direct workers towards meeting established goals. The supervisory questions cover such areas as assigning and reviewing work, evaluating performance, maintaining work quality, motivating employees, increasing efficiency, and dealing with problems that may arise on the job. The training questions cover such areas as determining the necessity for training, selecting appropriate training methods, and evaluating the effectiveness of training.
  6. Understanding and interpreting written material - These questions test how well you comprehend written material. You will be provided with brief reading selections and will be asked questions about the selections. All the information required to answer the questions will be presented in the selections; you will not be required to have any special knowledge relating to the subject areas of the selections.

Candidates are allowed to use quiet, hand-held, solar or battery power calculators. Devices with typewriter keyboards, spell checker, personal digital assistants, address books, language translators, dictionaries or any similar devices are prohibited.

Seniority Points will be added to an eligible’s score as follows, based on the date of permanent appointment in the classified service with City of Olean:

Less than 1 year0 points
1 year up to 6 years1 point
6 years up to 11 years2 points
11 years up to 16 years3 points
16 years up to 21 years4 points
Over 21 years5 points

Filed under: job

Town(s): Olean