SUPPORT OFFICER #73021 PROMOTIONAL
Civil Service Job: Yes
Applications received by mail must be postmarked no later than Friday, September 5, 2014
Examinations will be held on Saturday, October 25, 2014
$19.43 - $21.60 per hour (Grade 19-General Unit)
Information on the SUPPORT OFFICER #73021 PROMOTIONAL position
Vacancy: Eligible List may be used to fill vacancies which may occur within Cattaraugus County Department of Social Services.
Fee Paid By Employer. Pursuant to the Collective Bargaining Agreement between the County of Cattaraugus and CSEA/AFSCME Local 1000, a $15.00 examination-processing fee is paid on behalf of bargaining unit members participating in this examination.
Promotion Qualifications: You must currently be employed by Cattaraugus County Department of Social Services and on the date of examination be serving and have served continuously on a permanent basis for one year in a lower grade competitive class position or have two years of permanent service in a non-competitive class position designated as Civil Service Law Section 55A, in a lower grade position and meet the following open competitive qualifications:
Graduation from high school or possession of a high school equivalency diploma and either:
1) Graduation from a regionally accredited or New York State registered college or university with at least an Associate’s Degree in criminal justice, paralegal studies or accounting; OR
2) Two (2) years of experience involving the interviewing of others or collection of delinquent payments or accounts.
Note: Experience as referenced above refers to full time paid experience. Paid experience gained on a part-time basis will be pro-rated to determine eligibility. Therefore candidates must be specific when reporting number of hours worked.
Duties: The work involves gathering information from clients and other sources in order to obtain support payment agreements or court orders. Support Officers are also responsible for pursuing the enforcement of collections from individuals as directed by court orders. The work is performed under the supervision of a Supervising Support Officer. A Support Officer does related work as required.
Subject of Examination: Written test designed to evaluate knowledge, skills and/or abilities in the following areas:
1. Arithmetic reasoning related to child support - These questions test for the ability to solve an arithmetic problem presented in the context of child support operations. No knowledge of child support operations is needed. To determine the correct answer, you must decide what must be done to solve the problem, and then apply the appropriate arithmetic operation(s) in the appropriate order.
Knowledge of addition, subtraction, multiplication, and division is required. The questions may also involve the use of percentages, decimals, and fractions.
2. Interviewing - These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take.
3. Investigating and evaluating financial resources - These questions test for knowledge of the principles and practices used in determining the existence of various types of assets and other financial resources and determining the value and availability of assets.
4. Preparing written material - These questions test for the ability to present information clearly and accurately and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
5. Understanding and interpreting written material - These questions test how well you comprehend written material. You will be provided with brief reading selections and will be asked questions about the selections. All the information required to answer the questions will be presented in the selections; you will not be required to have any special knowledge relating to the subject areas of the selections.
The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: www.cs.ny.gov/testing/localtestguides.cfm
Candidates are permitted to use quiet, hand-held, solar or battery powered calculators. Devices with typewriter keyboards, spell checkers, personal digital assistants, address books, language translators, dictionaries or any similar devices are prohibited.
Complete Job Description & Qualifications
Download the following file for the complete job description and qualifications for the SUPPORT OFFICER #73021 PROMOTIONAL position.
PARTICIPATION IN MULTIPLE EXAMINATIONS: If you have applied for both State and Local government examinations, you must take all your examinations at the State examination center. You will be advised by letter when and where to report for your examinations.
If you have applied for another local government examination with another local civil service agency, call or write each civil service agency to make arrangements. You must notify all government civil service agencies with whom you have filed an application of the test site at which you wish to take your examination.
SATURDAY SABBATH OBSERVERS - HANDICAPPED PERSONS: If special arrangements for testing are required, please indicate this on your application(s).
CANDIDATES PLEASE NOTE: Your application for this test is part of the examination process. Applications must be completely filled out with all pertinent information stated. The Commission does not refer to other applications on file for additional information. Applications which do not show training and/or experience to meet the minimum qualifications will be disapproved. Vagueness and ambiguity will not be resolved in your favor.
VETERANS: Disabled and non-disabled war veterans who are eligible for additional credits must submit an application for veterans' credits. Candidates who wish to claim veterans' credits on an examination should request an application and information sheet from the Cattaraugus County Civil Service Commission. Veterans' application forms will also be available upon request at the examination center. The completed forms must be received before the eligible list for the examination is established in order to utilize additional credits.
Effective January 1, 2014, War-time Veterans who previously used non-disabled veterans credits for appointment or promotion and are subsequently certified by the Veteran's Administration as a disabled veteran may again be eligible for additional exam credits. To apply for subsequent disabled veteran credits, complete the Veteran Credit application and check the applicable box, additionally you are required to follow the directions below regarding Disabled Veterans credits.
Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran's credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war, as defined in Section 85 of Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran's credits.
In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.
Cattaraugus County an Equal Opportunity Employer