Support Officer #77961 Promotional
Civil Service Job: Yes
Applications received by mail must be postmarked no later than Wednesday, September 1, 2010
Examinations will be held on Saturday, October 16, 2010
Information on the Support Officer #77961 Promotional position
Fee Paid By Employer. Pursuant to the Collective Bargaining Agreement between the County of Cattaraugus and CSEA/AFSCME Local 1000, a $10.00 examination-processing fee is paid on behalf of bargaining unit members participating in this examination.
Promotion Qualifications: You must currently be employed by Cattaraugus County Department of Social Services and on the date of examination be serving and have served continuously in a permanent competitive class basis for at least one year in a lower class position and meet the following minimum qualifications: Graduation from high school or possession of a high school equivalency diploma and either:
A) Graduation from a regionally accredited or New York State registered college or university with at least an associates degree in criminal justice, paralegal studies, or accounting;
B) Two years of experience involving the interviewing of others or collection of delinquent payments or accounts.
Duties: The work involves gathering information from clients and other sources in order to obtain support payment agreements or court orders. Support Officers are also responsible for pursuing the enforcement of collections from individuals as directed by court orders. The work is performed under the supervision of a Supervising Support Officer. A Support Officer does related work as required.
Subject of Examination: Written test designed to evaluate knowledge, skills and/or abilities in the following areas:
1. Arithmetic reasoning related to child support - These questions test for the ability to solve an arithmetic problem presented in sentence or short paragraph form. To determine the correct answer, you must read the problem, understand the situation presented, decide what must be done to solve the problem, and then apply the appropriate arithmetic operation(s) in the appropriate order.
Knowledge of addition, subtraction, multiplication, and division is required. The questions may also involve the use of percents, decimals, and fractions.
2. Interviewing - These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take.
3. Investigating and evaluating financial resources - These questions test for knowledge of the principles and practices used in determining the existence of various types of assets and other financial resources and determining the value and availability of assets.
4. Preparing written material - These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
5. Understanding written material based on Social Services law - These questions test for an ability to read, interpret and understand various provisions of the Social Services Law and its rules and regulations The candidate is provided with a reading selection based on or extracted from a passage of legal text. The candidate must read the selection and then answer one or more questions based upon it. All factual information needed to answer these questions is provided in the reading selection. No prior knowledge of the material is needed to answer these questions correctly
Seniority Points will be added to an eligible’s score as follows, based on the date of permanent appointment in the classified service with Cattaraugus County:
Less than 1 year 0 points
1 year up to 6 years 1 point
6 years up to 11 years 2 points
11 years up to 16 years 3 points
16 years up to 21 years 4 points
Over 21 years 5 points
PARTICIPATION IN MULTIPLE EXAMINATIONS: If you have applied for both State and Local government examinations, you must take all your examinations at the State examination center. You will be advised by letter when and where to report for your examinations.
If you have applied for another local government examination with another local civil service agency, call or write each civil service agency to make arrangements. You must notify all government civil service agencies with whom you have filed an application of the test site at which you wish to take your examination.
SATURDAY SABBATH OBSERVERS - HANDICAPPED PERSONS: If special arrangements for testing are required, please indicate this on your application(s).
CANDIDATES PLEASE NOTE: Your application for this test is part of the examination process. Applications must be completely filled out with all pertinent information stated. The Commission does not refer to other applications on file for additional information. Applications which do not show training and/or experience to meet the minimum qualifications will be disapproved. Vagueness and ambiguity will not be resolved in your favor.
VETERANS: Disabled and non-disabled war veterans who are eligible for additional credits must submit an application for veterans' credits. Candidates who wish to claim veterans' credits on an examination should request an application and information sheet from the Cattaraugus County Civil Service Commission. Veterans' application forms will also be available upon request at the examination center. The completed forms must be received before the eligible list for the examination is established in order to utilize additional credits. Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran's credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war, as defined in Section 85 of Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran's credits.
In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.
This examination is being prepared and rated by the New York State Civil Service Department in accordance with Section 23-2 of the Civil Service Law. The provisions of the New York State Civil Service Rules and Regulations dealing with the rating of examinations will apply to this examination.
Cattaraugus County an Equal Opportunity Employer