Veterans' Service Officer #66919 O.C.
Civil Service Job: Yes
Applications received by mail must be postmarked no later than Wednesday, July 27, 2011
Examinations will be held on Saturday, September 10, 2011
$18.48 - $20.55
Information on the Veterans' Service Officer #66919 O.C. position
Fee Required: The State Civil Service Law requires our office to collect a processing fee from each applicant. The amount of the fee is ten dollars ($10) per applicant for Each examination applied for, payable at the time of filing of the application form, by check (personal or certified) or money order, payable to the “Cattaraugus County Treasurer”. Cash Will Not Be Accepted. Applicants whose personal checks are returned for insufficient funds will not be considered as candidates. Applicants must record the Examination Number(s) and Title(s) on their checks. Refunds of fees will not be issued to applicants who are disqualified for not meeting the minimum qualifications for admittance to the examination or who do not appear for testing on the scheduled test date. Therefore, Do Not Apply for an examination if you are not sure that you meet the minimum qualifications. Application Fees shall be waived for candidates that are unemployed and primarily responsible for the support of a household or are receiving public assistance. Please contact this office for an Application Fee Waiver Request and Certification Form.
Residency: Preference in appointment may be given to successful candidates who have been, at the time of examination and for at least one month prior thereto, a resident of the jurisdiction in which the vacancy exists.
Duties: The work involves responsibility for assisting the Director of the Veterans Service Agency with providing services to the veterans and families of veterans in the County. The work is carried out in accordance with well-established procedures under the authority of Article 17, Sections 357,358, and 359 of the New York State Executive Law, as well as local operating procedures as established by the County Director, and involves counseling veterans, widows and children of deceased veterans regarding benefits to which they are entitled, assisting them to file claims for benefits, and publicizing the entire program of the Agency. Work is performed under the direct supervision of the Director of the Veterans Service Agency, with some leeway allowed for the exercise of independent judgment in scheduling and arranging details of work to accomplish assigned duties. A Veterans Service Officer does related work as required.
Minimum Qualifications: Graduation from high school or possession of a high school equivalency diploma and either:
A. Two years experience examining and processing claims for benefits under a program with established criteria;
B. Two years of general clerical experience involving substantial public contact.
NOTE: Study in a regionally accredited college, university or business school or one registered by New York State may be substituted for the experience on a year for year basis.
Equivalent military training/experience may be used.
SPECIAL REQUIREMENTS FOR APPOINTMENT:
1. Candidates must be United States Armed Services veteran with an Honorable discharge as a United States Armed Services War Veteran, as defined by New York State Military Law.
2. Must obtain Accreditation by the U.S. Department of Veterans Affairs within one year of appointment.
Subject of Examination: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:
1. Counseling of veterans and their dependents as to rights, benefits, programs and services - These questions will test how well the candidate uses judgment in situations normally encountered by people who counsel veterans and their dependents. Knowledge of specific programs, services or eligibility is not required to answer these questions.
2. Educating and interacting with the public - These questions test for knowledge of techniques used to interact effectively with individual citizens and/or community groups, to educate or inform them about topics of concern, to publicize or clarify agency programs or policies, to negotiate conflicts or resolve complaints, and to represent one's agency or program in a manner in keeping with good public relations practices. Questions may also cover interacting with others in cooperative efforts of public outreach or service.
3. Interviewing - These questions test for knowledge of the principles and practices employed in obtaining information from individuals through structured conversations. These questions require you to apply the principles, practices, and techniques of effective interviewing to hypothetical interviewing situations. Included are questions that present a problem arising from an interviewing situation, and you must choose the most appropriate course of action to take.
4. Preparing written material - These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
5. Understanding and applying written material based on laws, rules, and regulations, with emphasis on those dealing with Veterans' benefits - Candidates will be provided with a reading passage taken from a published law, regulation, policy statement or procedures manual and be required to answer one or more questions based on that passage as it applies to a hypothetical situation or situations as described in the question(s). All factual information needed to answer these questions is provided in the reading materials. No prior knowledge of the materials is needed to answer the questions correctly.
The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at: www.cs.state.ny.us/testing/localtestguides.cfm
Candidates are allowed to use quiet, hand-held, solar or battery powered calculators. Devices with typewriter keyboards, spell checkers, personal digital assistants, address books, language translators, dictionaries or any similar devices are prohibited.
Complete Job Description & Qualifications
Download the following file for the complete job description and qualifications for the Veterans' Service Officer #66919 O.C. position.
PARTICIPATION IN MULTIPLE EXAMINATIONS: If you have applied for both State and Local government examinations, you must take all your examinations at the State examination center. You will be advised by letter when and where to report for your examinations.
If you have applied for another local government examination with another local civil service agency, call or write each civil service agency to make arrangements. You must notify all government civil service agencies with whom you have filed an application of the test site at which you wish to take your examination.
SATURDAY SABBATH OBSERVERS - HANDICAPPED PERSONS: If special arrangements for testing are required, please indicate this on your application(s).
CANDIDATES PLEASE NOTE: Your application for this test is part of the examination process. Applications must be completely filled out with all pertinent information stated. The Commission does not refer to other applications on file for additional information. Applications which do not show training and/or experience to meet the minimum qualifications will be disapproved. Vagueness and ambiguity will not be resolved in your favor.
VETERANS: Disabled and non-disabled war veterans who are eligible for additional credits must submit an application for veterans' credits. Candidates who wish to claim veterans' credits on an examination should request an application and information sheet from the Cattaraugus County Civil Service Commission. Veterans' application forms will also be available upon request at the examination center. The completed forms must be received before the eligible list for the examination is established in order to utilize additional credits. Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran's credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war, as defined in Section 85 of Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran's credits.
In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.
This examination is being prepared and rated by the New York State Civil Service Department in accordance with Section 23-2 of the Civil Service Law. The provisions of the New York State Civil Service Rules and Regulations dealing with the rating of examinations will apply to this examination.