Emergency Services Dispatcher #63754 O.C.

Please note that we are no longer accepting applications for this examination / job!

Civil Service Job: Yes

Filing Date:

Applications received by mail must be postmarked no later than Wednesday, February 2, 2011

Exam Date:

Examinations will be held on Saturday, March 19, 2011


County $18.5-$20.50(FT), $11.98 (PT), City of Olean $32,510.00 (FT)

Information on the Emergency Services Dispatcher #63754 O.C. position

Fee Required: The State Civil Service Law requires our office to collect a processing fee from each applicant.  The amount of the fee is ten dollars ($10) per applicant for Each examination applied for, payable at the time of filing of the application form, by check (personal or certified) or money order, payable to the "Cattaraugus County Treasurer".  Cash Will Not Be Accepted.  Applicants whose personal checks are returned for insufficient funds will not be considered as candidates.  Applicants must record the Examination Number(s) and Title(s) on their checks.  Refunds of fees will not be issued to applicants who are disqualified for not meeting the minimum qualifications for admittance to the examination or who do not appear for testing on the scheduled test date.  Therefore, Do Not Apply for an examination if you are not sure that you meet the minimum qualifications. Application Fees shall be waived for candidates that are unemployed and primarily responsible for the support of a household or are receiving public assistance.  Please contact this office for an Application Fee Waiver Request and Certification Form.

Residency:  Preference in appointment may be given to successful candidates who have been, at the time of examination, and for at least one month prior thereto, a resident of the jurisdiction in which the vacancy exists.

DutiesThe work involves operating an emergency communications center, receiving requests for emergency services from the public to include dispatching of Emergency Medical, Fire and Law Enforcement personnel and equipment.   Duties are performed under general supervision in accordance with established polices and procedures. In the City of Olean the incumbent performs supervisory visits of prisoners in the Olean Police Department lock-up and the completion of the required reports according to established polices and procedures and the New York State Correction Law. An Emergency Services Dispatcher does related work as required.


Minimum Qualifications: Graduation from high school or possession of a high school equivalency diploma and either:


  1. Successful completion of a course involving the use of personal computers; OR


  1. Three months experience in a position, which regularly required a candidate to utilize word processing or personal computer equipment to produce printed copy; OR


3.         Knowledge of personal computer equipment, operations, and functions.


Subject of Examination:  There will be a written test and a qualifying performance test.  Written test designed to evaluate knowledge, skills and/or abilities in the following areas:


1. Coding/decoding information - These questions test for the ability to follow a set of coding rules. Some questions will require you to code information by converting certain information into letters or numbers. Other questions will require you to decode information by determining if the information that has already been converted into letters or numbers is correct. Complete directions will be provided; no previous knowledge of or training in any coding system is required.

2. Following directions (maps) - These questions test your ability to follow physical/geographic directions using street maps or building maps. You will have to read and understand a set of directions and then use them on a simple map.

3. Name and number checking - These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

4. Understanding and interpreting written material - These questions test how well you comprehend written material. You will be provided with brief reading selections and will be asked questions about the selections. All the information required to answer the questions will be presented in the selections; you will not be required to have any special knowledge relating to the subject areas of the selections.

Use of a hand-held-battery or solar operated calculator is permitted.

Qualifying Performance Test--A performance test will also be held at a later date, to be announced.  The written test will be a ranking test and the performance test will be a qualifying (pass/fail) test.  You must pass both the written and performance tests to be considered for appointment.  You will not be called to the performance test unless you have passed the written test.  Since the performance test is qualifying (pass/fail), if you pass the performance test your final score for the examination will be the score that you achieved on the written test.

Candidates may be invited to the performance test in the order of the scores they achieve on the written test.  Cattaraugus County Civil Service Commission reserves the right to give the performance test to only as many candidates as are needed to fill available vacancies.

The test will be administered on a conventional personal computer (PC). You will be using a conventional PC keyboard, but you will not be using a mouse.

Subject: The test consists of three parts, each proceeded by a separate practice session.  It will test your ability to enter the kinds of information that dispatchers and related personnel must process for fire, police, and emergency medical services. You will not need any specific information prior to the test; complete on-screen instructions will tell you all that you need to know in order to take the test. In order to pass, you must enter the data at a rate of at least 6,000 keystrokes per hour (which is equal to typing approximately 20 words per minute), with an accuracy rate of at least 97.5%.

Complete Job Description & Qualifications

Download the following file for the complete job description and qualifications for the Emergency Services Dispatcher #63754 O.C. position.

PARTICIPATION IN MULTIPLE EXAMINATIONS: If you have applied for both State and Local government examinations, you must take all your examinations at the State examination center. You will be advised by letter when and where to report for your examinations.

If you have applied for another local government examination with another local civil service agency, call or write each civil service agency to make arrangements. You must notify all government civil service agencies with whom you have filed an application of the test site at which you wish to take your examination.

SATURDAY SABBATH OBSERVERS - HANDICAPPED PERSONS: If special arrangements for testing are required, please indicate this on your application(s).

CANDIDATES PLEASE NOTE: Your application for this test is part of the examination process. Applications must be completely filled out with all pertinent information stated. The Commission does not refer to other applications on file for additional information. Applications which do not show training and/or experience to meet the minimum qualifications will be disapproved. Vagueness and ambiguity will not be resolved in your favor.

VETERANS: Disabled and non-disabled war veterans who are eligible for additional credits must submit an application for veterans' credits. Candidates who wish to claim veterans' credits on an examination should request an application and information sheet from the Cattaraugus County Civil Service Commission. Veterans' application forms will also be available upon request at the examination center. The completed forms must be received before the eligible list for the examination is established in order to utilize additional credits.

Effective January 1, 2014, War-time Veterans who previously used non-disabled veterans credits for appointment or promotion and are subsequently certified by the Veteran's Administration as a disabled veteran may again be eligible for additional exam credits. To apply for subsequent disabled veteran credits, complete the Veteran Credit application and check the applicable box, additionally you are required to follow the directions below regarding Disabled Veterans credits.

Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran's credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war, as defined in Section 85 of Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran's credits.

In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.


Applications for Emergency Services Dispatcher #63754 O.C. will be accepted up to Wednesday, February 2, 2011, and may be obtained by downloading from the following links.

Application Forms

Cattaraugus County an Equal Opportunity Employer

This job was filed for Sheriff's Office