Information Technology Specialist, #19984 Open Competitive
Civil Service Job: Yes
Applications received by mail must be postmarked no later than Thursday, November 1, 2018
Varies by jurisdiction.
Information on the Information Technology Specialist, #19984 Open Competitive position
Vacancy: Eligible List may be used to fill vacancies which may occur within jurisdictions under Cattaraugus County Civil Service. There currently exists one vacancy within the Cattaraugus County Information Services Department.
Fee Required: The State Civil Service Law requires our office to collect a processing fee from each applicant. The amount of the fee is fifteen dollars ($15) per applicant for Each examination applied for, payable at the time of filing of the application form, by check (personal or certified) or money order, payable to the "Cattaraugus County Treasurer". Cash Will Not Be Accepted. Applicants whose personal checks are returned for insufficient funds will not be considered as candidates for this exam or subsequent exams until such time as restitution is made. Applicants must record the Examination Number(s) and Title(s) on their checks. Refunds of fees will not be issued to applicants who are disqualified for not meeting the minimum qualifications for admittance to the examination, who file their application after the final filing date or who do not appear for testing on the scheduled test date. Therefore, Do Not Apply for an examination if you are not sure that you meet the minimum qualifications. Application fees shall be waived for candidates that are unemployed and primarily responsible for the support of a household or are receiving public assistance. Please contact this office for an Application Fee Waiver Request and Certification Form, or download from our website at: www.cattco.org/jobs.
Residency: Preference in appointment may be given to successful candidates who have been, at the time of examination and for at least one month prior thereto, a resident of the jurisdiction in which the vacancy exists.
Duties: The work involves responsibility for providing administrative and technical support for an information technology system(s) including maintaining existing computer system applications, installations, configuration, and maintaining software and hardware and responding to the needs of end users. The incumbent provides on-site support services, including training. Work is performed under general supervision with leeway allowed for the use of independent judgement in carrying out the details of the work. An Information Technology Specialist does related work as required.
MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma and either:
A) Graduation from a regionally accredited or New York State registered college or university with at least a bachelor's degree including or supplemented by either 1) eighteen (18) credit hours in management information systems, computer science, information technology, or closely related field, or 2) one (1) year of experience in network administration, information systems management, or computer programming; OR
B) Graduation from a regionally accredited or New York State registered college or university with at least an associate's degree including or supplemented by either 1) nine (9) credit hours in management information systems, computer science, information technology, or closely related field and one (1) year of experience in network administration, information systems management, or computer programming or 2) two (2) years of experience in network administration, information systems management, or computer programming;OR
C) Four (4) years of experience in network administration, information systems management, or computer programming.
NOTE: Experience as referenced above refers to full time paid experience. Paid experience gained on a part time basis will be pro-rated to determine eligibility. Therefore, candidates must be specific when reporting number of hours worked.
SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS / BOCES: Per regulations of the Commissioner of Education, to be employed in a position designated by a school district or BOCES as involving direct contact with students, a clearance for employment from the State Education Department is required.
Subject of Examination: The examination will consist of two parts: a rated evaluation of training and experience and a qualifying PC-administered test. You must pass the evaluation of training and experience in order to take the qualifying PC-administered test. You must pass both tests in order to be considered for appointment. Only your rating on the evaluation of training and experience will be considered when computing final scores.
Rated Evaluation of Training and Experience - You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
Web Site Development
Qualifying PC-Administered Tests:
Qualifying Multiple-Choice Test of Logical Reasoning and Interpreting Instructions for Computer-Related Positions - These questions test for ability to reason logically and interpret instructions in a computer-related context. They cover verbal and quantitative reasoning, flowchart interpretation and applying written directions. The verbal and quantitative reasoning questions include logical implications (e.g., if A and B, then C) and relations (e.g., greater than). Knowledge of addition, subtraction, multiplication and division is necessary, but neither mathematical sophistication nor computational speed is needed. The flowchart interpretation questions require prior knowledge of flowchart conventions. The interpreting instructions questions provide the instructions and specific rules for applying them. All the information needed to answer the questions is presented with the questions.
Qualifying Simulation Test on Working Effectively with Others to Solve Job-Related Problems - This test requires candidates to assume the role of a staff member in an Information Technology work group who is working with colleagues during a time of change in policy or procedure, in a particular agency. During the test, candidates will be required to deal with obstacles within the working environment, which includes peer relations and the demands of handling multiple tasks. Candidates will be required to demonstrate the ability to be flexible, creative and persistent as a team player. They will also need to demonstrate the ability to cooperate, show initiative, and establish positive working relationships with peers and administrators.
Qualifying Simulation Test of User Support and Training - The test requires candidates to assume the role of a staff member in a Help Desk support unit. Candidates will be presented with a users problem. During the course of handling the problem, candidates will be required to: demonstrate communication skills, apply troubleshooting practices and tools, determine the appropriate level of training needed by the user, and educate the user on the proper use of computers.
Qualifying pc-administered test scores may be banked and applied to future examinations for titles that require the same test plan.
Candidates Please Note: Your application for this test is part of the examination process. Applications must be completely filled out with all pertinent information stated. Civil Service staff will not refer to other applications on file for additional information. Applications which do not show training and/or experience to meet the minimum qualifications will be disapproved. Vagueness and ambiguity will not be resolved in your favor.
This examination is being prepared and rated by the New York State Civil Service Department in accordance with Section 23-2 of the Civil Service Law. The provisions of the New York State Civil Service Rules and Regulations dealing with the rating of examinations will apply to this examination.
Applications will be accepted up to November 1, 2018, and may be obtained from the Cattaraugus County Civil Service website at www.cattco.org/jobs.
Cattaraugus County-An Equal Opportunity Employer
Issued: October 1, 2018
Complete Job Description & Qualifications
Download the following file for the complete job description and qualifications for the Information Technology Specialist, #19984 Open Competitive position.
Cattaraugus County an Equal Opportunity Employer