Resident Services Clerk #79748 (Promotional)

Please note that we are no longer accepting applications for this examination / job!

Civil Service Job: Yes

Filing Date:

Applications received by mail must be postmarked no later than Wednesday, July 27, 2011

Exam Date:

Examinations will be held on Saturday, September 10, 2011


$15.66 - $17.26 (Full Time), $11.84 (Part Time)

Information on the Resident Services Clerk #79748 (Promotional) position

Fee Required: Pursuant to the Collective Bargaining Agreement between the County of Cattaraugus and CSEA/AFSCME Local 1000, a $10.00 examination-processing fee is paid on behalf of bargaining unit members participating in this examination.

Duties: This work is clerical in nature with additional responsibilities of performing assigned tasks in assisting professional staff accomplish administrative functions associated with patient/resident care in a health care facility.  Work is performed under general supervision with leeway allowed for the use of independent judgment in resolving problems in accordance with established policy.  A Resident Services Clerk does related work as required.

Promotional Qualifications:  Candidates must be permanently employed in the competitive class in the Department of Nursing Homes and have one year or its part-time equivalent, of permanent service as a Keyboard Specialist or Reception Clerk and meet the following minimum qualifications:

Graduation from high school or possession of a high school equivalency diploma and EITHER:

A.        One (1) year of clerical experience in a health care facility or agency; OR

B.         One (1) year experience providing patient/resident services in a health care facility or agency.

NOTE:  Successful completions of one year of course work involving medical secretarial skills from a New York State registered college or university may be substituted for the above experience.

Subject of Examination: This examination will consist of a written test as described below.  Candidates who receive a passing score on the written test must also qualify in a performance test in keyboarding to be held at a later date.

SUBJECT OF WRITTEN TEST designed to test for knowledges, skills, and/or abilities in such areas as:

1. Clerical operations with letters and numbers - These questions test for skills and abilities in clerical operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

2. Coding/decoding information - These questions test for the ability to follow a set of coding rules. Some questions will require you to code information by converting certain information into letters or numbers. Other questions will require you to decode information by determining if the information that has already been converted into letters or numbers is correct. Complete directions will be provided; no previous knowledge of or training in any coding system is required.

3. Name and number checking - These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

4. Understanding and interpreting written material - These questions test how well you comprehend written material. You will be provided with brief reading selections and will be asked questions about the selections. All the information required to answer the questions will be presented in the selections; you will not be required to have any special knowledge relating to the subject areas of the selections.

The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication "How to take a written test" helpful in preparing for this test. This publication is available on line at:

Candidates are allowed to use quiet, hand-held, solar or battery powered calculators.  Devices with typewriter keyboards, spell checkers, personal digital assistants, address books, language translators, dictionaries or any similar devices are prohibited.

Keyboarding PERFORMANCE EXAMINATION--Keyboarding Performance REQUIRED.

The keyboarding test is rated on a pass/fail basis.  No extra credit is given in any examination for typing with speed or accuracy above the minimum acceptable level.  Examination ranking is based solely on the written test.  The keyboarding test will consist of a test of accuracy and speed of typing at a minimum acceptable rate of twenty-five (25) words per minute.  No knowledge of computer operation or any specific software is required.  Detailed instructions will be provided to you before you take the test.

Candidates are given a brief practice session.  The test involves typing of a passage for five minutes at the minimum words per minute rate with at least 96% accuracy. Candidates will receive their scores immediately when the test is finished; one typing retest is permitted, if necessary.

WAIVING THE Keyboarding PERFORMANCE TEST: The keyboarding test will be waived for candidates serving permanently or contingent permanently in a complete class civil service position which requires a typing speed at or above the typing speed required for this examination.  The performance test may also be waived, if when applying for the examination, you provide proof that, within the last four years, you have been successful on a performance test, which must have been administered by the NYS Department of Labor Job Service, NYS Department of Civil Service, or any New York State municipal or local civil service agency, at the rate of at least twenty-five (25) words per minute corrected..  The waiver must contain the candidate's name, social security number, the number of words typed, both corrected and uncorrected, and the date of examination.

Complete Job Description & Qualifications

Download the following file for the complete job description and qualifications for the Resident Services Clerk #79748 (Promotional) position.

PARTICIPATION IN MULTIPLE EXAMINATIONS: If you have applied for both State and Local government examinations, you must take all your examinations at the State examination center. You will be advised by letter when and where to report for your examinations.

If you have applied for another local government examination with another local civil service agency, call or write each civil service agency to make arrangements. You must notify all government civil service agencies with whom you have filed an application of the test site at which you wish to take your examination.

SATURDAY SABBATH OBSERVERS - HANDICAPPED PERSONS: If special arrangements for testing are required, please indicate this on your application(s).

CANDIDATES PLEASE NOTE: Your application for this test is part of the examination process. Applications must be completely filled out with all pertinent information stated. The Commission does not refer to other applications on file for additional information. Applications which do not show training and/or experience to meet the minimum qualifications will be disapproved. Vagueness and ambiguity will not be resolved in your favor.

VETERANS: Disabled and non-disabled war veterans who are eligible for additional credits must submit an application for veterans' credits. Candidates who wish to claim veterans' credits on an examination should request an application and information sheet from the Cattaraugus County Civil Service Commission. Veterans' application forms will also be available upon request at the examination center. The completed forms must be received before the eligible list for the examination is established in order to utilize additional credits.

Effective January 1, 2014, War-time Veterans who previously used non-disabled veterans credits for appointment or promotion and are subsequently certified by the Veteran's Administration as a disabled veteran may again be eligible for additional exam credits. To apply for subsequent disabled veteran credits, complete the Veteran Credit application and check the applicable box, additionally you are required to follow the directions below regarding Disabled Veterans credits.

Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran's credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war, as defined in Section 85 of Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran's credits.

In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.


Applications for Resident Services Clerk #79748 (Promotional) will be accepted up to Wednesday, July 27, 2011, and may be obtained by downloading from the following links.

Application Forms

Cattaraugus County an Equal Opportunity Employer