Sr. Social Services Examiner #78651 Departmental Promotion Examination
Civil Service Job: Yes
Applications received by mail must be postmarked no later than Friday, May 4, 2018
Examinations will be held on Saturday, June 23, 2018
$24.65 - $27.54 per hour - Grade 22 - Supervisory Unit
Information on the Sr. Social Services Examiner #78651 Departmental Promotion Examination position
Vacancy: Eligible List may be used to fill vacancies which may occur within Cattaraugus County Department of Social Services.
Fee Paid By Employer: Pursuant to the Collective Bargaining Agreement between the County of Cattaraugus and CSEA/AFSCME Local 1000, a $15.00 examination-processing fee is paid on behalf of bargaining unit members participating in this examination.
Promotion Qualifications: Two years of permanent competitive class service in the Cattaraugus County Department of Social Services as a Social Services Examiner.
Duties: The work involves reviewing and then approving or disapproving determinations, made by subordinate Social Services Examiners, as to the financial and categorical eligibility of applicants for, and recipients of, assistance programs provided by the Department of Social Services. An incumbent reviews and evaluates applications, documentation, records, and other forms of communication to ascertain compliance with current federal, state, and local laws, regulations, policies, and procedures. The work is performed under the general supervision of a higher level Social Services Examiner with broad leeway permitted in the use of independent judgement. Direct supervision is exercised over a group of subordinate Social Services Examiners and clerical employees. A Senior Social Services Examiner does related work as required
Subject of Examination: A written test designed to evaluate knowledge, skills and /or abilities in the following areas:
1. Interpreting and applying written Social Welfare program materials, and using basic arithmetic in determining eligibility for assistance - You will be presented with written passages related to Social Services policies and procedures and be asked to interpret their meaning and/or apply this material to hypothetical case situations. Secondly, you will be given sets of written instructions and regulations regarding such Social Services programs as cash assistance, medical assistance, and Supplemental Nutrition Assistance Program (SNAP) benefits.
You must read and understand the instructions given, including schedules of arithmetic figures, and apply these instructions to hypothetical case problems. Some questions require using arithmetic to compute the correct amount of assistance.
Previous knowledge of Social Services programs or the eligibility process is not required.
2. Preparing written material - These questions test for the ability to present information clearly and accurately, and to organize paragraphs logically and comprehensibly. For some questions, you will be given information in two or three sentences followed by four restatements of the information. You must then choose the best version. For other questions, you will be given paragraphs with their sentences out of order. You must then choose, from four suggestions, the best order for the sentences.
3. Supervision - These questions test for knowledge of the principles and practices employed in planning, organizing, and controlling the activities of a work unit toward predetermined objectives. The concepts covered, usually in a situational question format, include such topics as assigning and reviewing work; evaluating performance; maintaining work standards; motivating and developing subordinates; implementing procedural change; increasing efficiency; and dealing with problems of absenteeism, morale, and discipline.
4. Interviewing - You must apply principles and techniques of interviewing to such problems as asking and answering questions, explaining requirements and helping the client understand his or her responsibilities, helping the client feel at ease, structuring and controlling the interview, reacting appropriately to inconsistencies, dealing with a variety of feelings of clients, maintaining confidentiality, and identifying the need for and making appropriate referrals. In addition, some questions may deal with contacting or interacting with other community organizations and agencies to benefit the client or the general public.
A Guide for the Written Test for Social Welfare Examiner is available at the New York State website: https://www.cs.ny.gov/testing/testguides.cfm
Candidates are allowed to use quiet, hand-held, solar or battery powered calculators. Devices with typewriter keyboards, spell checkers, personal digital assistants, address books, language translators, dictionaries or any similar devices are prohibited.
Seniority Points will be added to an eligible's score as follows, based on the date of permanent appointment in the classified service with Cattaraugus County:
Less than 1 year 0 points
1 year up to 6 years 1 point
6 years up to 11 years 2 points
11 years up to 16 years 3 points
16 years up to 21 years 4 points
Over 21 years 5 points
This examination is being prepared and rated by the New York State Department of Civil Service in accordance with Section 23-2 of the Civil Service Law. The provisions of the New York State Civil Service Rules and Regulations dealing with the rating of examinations will apply to this examination.
Applications will be accepted up to May 4, 2018, and may be obtained from the Civil Service web page: at www.cattco.org/jobs.
Cattaraugus County- An Equal Opportunity/Employer
Issued: April 4, 2018
Complete Job Description & Qualifications
Download the following file for the complete job description and qualifications for the Sr. Social Services Examiner #78651 Departmental Promotion Examination position.
PARTICIPATION IN MULTIPLE EXAMINATIONS: If you have applied for both State and Local government examinations, you must take all your examinations at the State examination center. You will be advised by letter when and where to report for your examinations.
If you have applied for another local government examination with another local civil service agency, call or write each civil service agency to make arrangements. You must notify all government civil service agencies with whom you have filed an application of the test site at which you wish to take your examination.
SATURDAY SABBATH OBSERVERS - HANDICAPPED PERSONS: If special arrangements for testing are required, please indicate this on your application(s).
CANDIDATES PLEASE NOTE: Your application for this test is part of the examination process. Applications must be completely filled out with all pertinent information stated. The Commission does not refer to other applications on file for additional information. Applications which do not show training and/or experience to meet the minimum qualifications will be disapproved. Vagueness and ambiguity will not be resolved in your favor.
VETERANS: Disabled and non-disabled war veterans who are eligible for additional credits must submit an application for veterans' credits. Candidates who wish to claim veterans' credits on an examination should request an application and information sheet from the Cattaraugus County Civil Service Commission. Veterans' application forms will also be available upon request at the examination center. The completed forms must be received before the eligible list for the examination is established in order to utilize additional credits.
Effective January 1, 2014, War-time Veterans who previously used non-disabled veterans credits for appointment or promotion and are subsequently certified by the Veteran's Administration as a disabled veteran may again be eligible for additional exam credits. To apply for subsequent disabled veteran credits, complete the Veteran Credit application and check the applicable box, additionally you are required to follow the directions below regarding Disabled Veterans credits.
Effective January 1, 1998, the State Constitution was amended to permit a candidate currently in the armed forces to apply for and be conditionally granted veteran's credit in examinations. Any candidate who applies for such credit must provide proof of military status to receive the conditional credit. No credit may be granted after the establishment of the list. It is the responsibility of the candidate to provide appropriate documentary proof indicating that the service was in time of war, as defined in Section 85 of Civil Service Law, and that the candidate received an honorable discharge or was released under honorable conditions in order to be certified at a score including veteran's credits.
In conformance with Section 85-a of the Civil Service Law, children of firefighters and police officers killed in the line of duty shall be entitled to receive an additional ten points in a competitive examination for original appointment in the same municipality in which his or her parent has served. If you are qualified to participate in this examination and are a child of a firefighter or police officer killed in the line of duty in this municipality, please inform this office of this matter when you submit your application for examination. A candidate claiming such credit has a minimum of two months from the application deadline to provide the necessary documentation to verify additional credit eligibility. However, no credit may be added after the eligible list has been established.
Cattaraugus County an Equal Opportunity Employer