HEAP Season

News from Social Services, Posted on Thu, 11/05/2015 - 3:23pm

Applications for the 2015-2016 HEAP season will be accepted starting Monday, November 16th at the Cattaraugus County Department of Social Services located at 1 Leo Moss Dr, Olean, New York. HEAP interviews will be taken on a walk-in basis, Monday – Friday, 8:00 – 3:00. If you are required to have an interview, you may have your interview conducted over the phone if you are unable to come into the office for a face-to-face, and this agency has received a completed HEAP application. You may be eligible to mail in your application, without an interview, if you received HEAP benefits last year. Please let the receptionist know that you have an emergency when you call or walk in.

Heating Equipment Emergency

If you have a heating equipment emergency, you can apply for that starting November 9th, and you must apply in person for that type of HEAP service. To call for an application, or to report an emergency, you may contact this agency at 716-373-8065.

Over 60 Years of Age

Outreach services will be conducted by the Department of Aging for those individuals over 60 years of age. You may contact that agency at 716-701-8032 or toll free at 1-800-462-2901 for more information on how to apply and the days/hours of operation.

File an Application Online

New Yorkers can now go online to myBenefits.ny.gov and, by answering a few questions, quickly find out if they may be eligible for HEAP, and if so, can file a HEAP application on-line.


For more information, please contact Chief Social Services Examiner Wendy Green at 716-701-3506.

Outreach services will also be provided by the Department of Social Services at the following locations:

Franklinville Town Hall, 11 Park Square on December 8th, January 12th, and February 9th from 9:00-12:30, 1:30-3:00

Randolph Town Hall, 72 Main Street on December 15th and January 19th from 9:00-12:00, 1:00-3:00

Gowanda at Academy Place, 1 School Street, Room 106 on December 22nd, January 26th, & February 23rd from 9:00-12:00, 1:00-3:00

Salamanca Library, 155 Wildwood Avenue on December 10th & 17th, January 14th & 28th, and February 11th & 25th from 9:00-12:00, 1:00-3:00