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Social Services

Attention Cattaraugus County Residents

Cattaraugus County will begin accepting applications for the 2019-2020 Home Energy Assistance Program (HEAP) beginning November 12, 2019. New York State residents can go online at and, by answering a few questions, quickly find out if they may be eligible for HEAP. Applications are also accepted online at,  by mail, or in person from 8:00am to 3:00pm Monday through Friday at the County building located at One Leo Moss Drive, Olean. To have an application mailed to you, ask general questions, or to report an emergency, please call one of the following numbers:

  • If your last name begins with A through M, call 716-701-3773
  • If your last name begins with N through Z call 716-701-3774


For Regular HEAP benefits, there is no face to face interview required. Once the Department of Social Services receives your application, a HEAP worker will call you to complete an interview over the phone. If you have a Heating Equipment Emergency, you can apply for that service at any time, but a face to face interview is required.

Outreach services will be conducted by the Department of Aging for individuals over 60 years of age. You may contact that agency at 716-701-8032 or toll free at 1-800-462-2901 for more information.  Applications will be available at most public libraries within the county.  Completed application can be mailed to: Cattaraugus County Dept. of Social Services, One Leo Moss Dr., Olean, NY 14760, Attn: HEAP.


For more information, please contact
Chief Social Services Examiner Molly Marsh at 701-3518

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