Adult Protective Services

Adult Protective Services (APS) is a system of services designed to assist individuals in the community who are over the age of eighteen, are mentally/physically impaired and are in need of protection from abuse, neglect (including self-neglect) or exploitation and who do not have anyone to fully assist them. 

  • Services are provided without regard to income, and are based on the guiding principles of the individual's right to self-determination and the least restrictive alternatives.
  • An investigation must be commenced within 24 hours of receipt of a report of suspected abuse that is considered life threatening.
  • If the individual understands the consequences of his/her actions, Adult Protective can only offer services and assistance which the individual can accept or reject.
  • Even if an individual is in an abusive or neglectful situation, Adult Protective can only take action when the individual is incapable of making decisions because of mental impairments.  
  • In extreme situations, the Commissioner can petition to become the guardian of an incapacitated adult.
  • In instances where the Commissioner is guardian, the caseworkers assure that all the needs of the individual are met.
  • The caseworkers investigate all pending utility shut-offs for T.A., Social Security recipients, the aged, blind and disabled in the County and assist them in accessing funds to alleviate the situation.

Representative Payee Services

  • Adult Protective caseworkers serve as representative payees for individuals receiving Social Security and Supplemental Security benefits who are incapable of handling their own finances.  
  • The caseworkers do the budgeting for these individuals, assist them with locating affordable housing and ensure that their basic needs are met.
  • Many of the individuals for whom the Department is representative payee have serious behavioral issues such as untreated mental illness and drug and alcohol abuse.
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