Skip to main content

helping hands overlapping each other

Need Help? Need someone to talk to?
Call the OGH 24 Hour Crisis Hotline 1-800-339-5209

National Suicide Prevention Lifeline- 1-800-273-TALK(8255)

Text "Hello" or "Got5" to 741741




Person sitting in front of computer talking to a health provider and link to a survey about telehealth services

7/29/2021:  UPDATED ANNOUNCEMENT for immediate release from the Cattaraugus County Department of Community Services

Due to the events surrounding the novel coronavirus, COVID-19, the Cattaraugus County Department of Community Services has changed some of the ways in which we are serving the public.

Each program is taking appropriate measures to continue to provide viable services for individuals within the community, while following the guidelines issued by the Center for Disease Control and Prevention (CDC), the New York State Office of Mental Health (NYS OMH) and the New York State Department of Health (NYS DOH).

If you or someone you know is in crisis, please contact us at 716-373-8040, the OGH Crisis Hotline at 1-800-339-5209, or the National Suicide Prevention Hotline at 1-800-273-TALK (8255).


The Counseling Center

The Counseling Center is taking all appropriate measures to ensure the safety and health of our staff and clients.  Please note the following when you come for your appointments.

  1. All clients are still required to wear a mask during their time at any clinic office per New York State Office of Mental Health. If you do not have a mask, one will be provided for you.  If you are unable to wear a mask for health reasons, please contact our clinics prior to your appointment so that accommodations can be made for your safety and the safety of those around you.

  2. Please do not come earlier than 15 min prior to your appointment.  If you do, we will not be able to check you in and will ask that you wait in designated areas or in your vehicles until check in is available.

  3. The capacity of our waiting rooms will be at 50% of the normal capacity, and we will be asking people at Olean and Salamanca to wait, with a pager in designated areas at each site.  Please note that if you are seen at CAReS or the Olean Medical Group offices you will need to follow the procedures of those locations.

  4. Please note that our appointment times have shifted slightly in order to allow our staff to disinfect offices between appointments.  Anyone who has had their appointments changed will be notified.  


PROS- Foundations for Change

We are taking the appropriate measures to ensure safety for all clients and staff. For individuals who are returning to program, please note the following:

  1. Please speak with your counselor and/or the Program Director prior to returning;
  2. Upon arrival at program you will be asked health questions related to COVID 19 and have your temperature taken. If you have a fever, we will ask you to return home and you can return to program once you no longer have a fever;
  3. You will be expected to wear a mask or face covering, except during lunch;
  4. We ask that you arrive at most 15 min prior to your appointment time, no earlier, and that you leave after your last appointment for the day;
  5. We ask that you respect others by social distancing (6ft distance) while in program; and 
  6. We ask that you please following these guidelines for lunch: 
    1. Only 1 person in lunch line at a time,
    2. Eat only in designated seating.

If you have any questions regarding services or these procedures, please call 716-373-8080.


Community Programs

Adult/Children’s Care Coordinators and Mobile Transitional Support Team

  1. Staff are all working on site at this time, but the 212 Laurens Street location remains temporarily closed to the public. Appointments will be made only when necessary at this time, but staff are currently working to schedule face to face, in person, contacts with all individuals in the community during the upcoming weeks. Please stay tuned for further details in the future.
  2. All staff are continuing to provide collaborative and transitional services diligently to members. Staff will remain in contact with their clients via phone/text with increased frequency during this time so that they may continue to assist them with their needs.
  3. If clients need to contact their provider, they should contact the cell phone number for that staff, the office phone associated with that staff, or by contacting general Care Coordination at 716-373-0980.
  4. Community Programs are continuing to accept new referrals at this time and will process them in a manner that is safe but efficient.

SPOA Committee meetings will still be held as scheduled, however all business will be handled through phone and web conferences.

Community Team Meetings will also be held via phone and web conferencing and all members of these meetings will receive invites to the meetings.


Thank you for your cooperation and understanding during this time of increased caution. If anyone has any questions, please do not hesitate to contact any of the individuals listed below:

Mary O’Leary, DCS Director 716-701-3294

Amy Mann, Clinic Director 716-701-3323

Meghan Springer, PROS Director 716-373-8080 x5208

Melissa Ball, Community Programs Director 716-373-0980 x5401



Locations to Serve You

Olean Counseling Center:  Olean County Building, 1 Leo Moss Drive, Suite 4308, Olean, NY 14760. Phone 716-373-8040; Fax 716-701-3729.

Salamanca Counseling Center:  117 1/2 Main Street, Salamanca, NY 14779. Phone 716-945-5211; Fax 716-945-5267.

North County Counseling Center:  Stone House - Third Floor, 9824 Route 16, Machias, NY 14101. Phone 716-353-8241; Fax 716-353-8617.

Foundations for Change, Personalized Recovery Oriented Services (PROS):  Niagara Mohawk Building, 203 Laurens Street, Olean, NY 14760. Phone 716-373-8080; Fax 716-373-8093

Counseling services also available at Olean Medical Group, Council on Addiction Recovery Services, Inc. (CAReS), and some public schools. Phone: 716-373-8040 for more information.

Health Home Care Coordination, Care Management and SPOA (Single Point of Access) for Children and Adults: 212 Laurens Street, Olean, NY 14760. Phone 716-373-0980; Fax 716-372-2965

Services and Programs:

Care Management and Care Coordinator Services

Counseling Services

Forensic Counseling Services

Personalized Recovery Oriented Services

Psychiatric Service and Medication Management

Single Point of Access (SPOA) for Cattaraugus County