The Cattaraugus County 9-1-1 Center is a part of the Communications Division of the Sheriff's Office. Our division provides critical and lifesaving support to not only the Sheriff's Office and its personnel, but to every public safety agency in Cattaraugus County.
The Communications Division is supervised by Captain Jordan Haines.
We serve as the vital communications link between the residents of and visitors to Cattaraugus County and emergency service providers. We will use all available resources to provide our service with the highest level of courtesy, accuracy, dependability, professionalism and speed for the benefit of all we serve. We will continue our commitment to the partnerships we have with both the public and emergency service providers, helping to ensure the safety of both.
The Communications Division of the Sheriff's Office includes the operation of the Cattaraugus County 9-1-1 Center in Little Valley. The division is 18 full and part-time emergency services communications specialists as they operate the communications system for the county. The Communications Division also manages the county's Enhanced 9-1-1 telephone system that includes secondary public safety answering points in the Cities of Olean and Salamanca. The main 9-1-1 center in Little Valley has dispatch responsibilities for all 38 fire departments and EMS services, all law enforcement agencies serving Cattaraugus County, and several county agencies such as the Department of Public Works and the Health Department.
The communications center has direct contact via radio with every police agency in Cattaraugus County, as well as all the surrounding counties. The communications center acts as a central answering point for most of the local police departments. 9-1-1 calls for the entire county are also answered in the communications center. The 9-1-1 Center utilizes current technology to provide the highest level of service possible, including, in most instances, your location when calling 9-1-1 from your cellular phone.
The Communications Division handles thousands of police complaints, ambulance requests, and fire calls each year. The dispatchers also assign complaints to department members, and begin the records management process for all incidents are report to the Sheriff's Office and several other police, fire and EMS agencies. Members of the Communications Division also handle some of the day-to-day record keeping for complaints, warrants, and orders of protection. For more information about anything regarding 9-1-1 in Cattaraugus County, please contact the Sheriff's Office.